Info
At our online Fenix store, we are committed to serving individuals who have a discerning taste and strive for excellence in all aspects of their lives. We understand that quality is paramount, and we pride ourselves on providing products that are reliable, efficient, and of the highest caliber. With a focus on innovation and customer satisfaction, we are dedicated to offering the best flashlights and lighting solutions available in the market. Whether you are an outdoor enthusiast, a tactical professional, or someone who simply values the finest products, our store is tailored to meet your needs and exceed your expectations.
Our team is dedicated to providing you with a high level of service that you can rely on. We work tirelessly around the clock to ensure your satisfaction. We understand the importance of a speedy delivery, which is why we strive to ship 95% of orders on the same day they are placed, so you can enjoy your world-class Fenix light as soon as possible. We take pride in offering the best flashlights available in the market and treating our clients fairly. Our commitment to excellence extends to every aspect of our business, from product quality to customer service.
Product Catalogue
Emergency GO BAG
How to make order and pay for it
Terms of Use
BY ACCESSING AND USING THIS WEBSITE, YOU AGREE TO COMPLY WITH THESE TERMS OF USE, INCLUDING ANY UPDATES OR MODIFICATIONS, AND AFFIRM THAT YOU ARE AT LEAST 18 YEARS OF AGE AND LEGALLY ABLE TO USE THIS SITE. PLEASE REVIEW THESE TERMS OF USE CAREFULLY BEFORE USING THIS WEBSITE.
PLEASE NOTE - REFUND FOR ANY REASON AND FOR ALL ORDERS MADE ONLINE USING PAYPAL SYSTEM - INCLUDING ALL ORDERS MADE IN ERROR, ORDERS WITH WRONG SHIPPING ADDRESS, ORDERS FOR WHICH CUSTOMER FEEL REMORSE - WILL RESULT IN FORFEITURE OF PAYPAL FEES OF 3.9% PER ORDER - NO MATTER WHAT IS THE REASON FOR THE REFUND.
Shipping
It is important to keep in mind that Canada Post is a third-party carrier, and once your order is in transit, Fenix Tactical cannot be held liable for any shipping delays that may occur. In the unlikely event that your order is lost, we will initiate a claim and process a refund or send a replacement item once the claim is resolved. Our statistics show that we have encountered a lost parcel issue (once it's with the carrier) approximately once in every 600 orders.
Info about candle power, watt and lumen
Customers frequently ask questions regarding candle power, watt or lumen output, various measurement standards including ANSI measurements, and run times. We have provided two links below that can assist you with your inquiries:
Maintenance
If you're having trouble switching on your new flashlight, please ensure that you have removed the battery isolation pads located inside the flashlight's body, both at the front and back of the battery.
Warranty and Repair
In the event of any issue arising from defective material or poor workmanship, simply send us your flashlight and we will replace it for free, as we believe in fairness above all else. Please note that normal wear and tear, as well as damage caused by misuse or improper care, are excluded from this policy.
